PROMOTAL is concerned with the protection of personal data. It is committed to ensuring the best level of protection for your personal data in accordance with the European and French regulations applicable to it in terms of protection of personal data.
For any information on the protection of personal data, you can also consult the website of the Data Protection Commission https://www.cnil.fr/.
Who is responsible for processing my personal data?
The controller is the company that defines for what use and how your personal data is used.
The personal data collected on the site is jointly processed by:
22 rue de Saint-Denis de Gastines, 53500 ERNEE - FRANCE
Hereinafter called PROMOTAL together
Why PROMOTAL collects my personal data?
PROMOTAL uses your personal data mainly for the following purposes:
- Management of orders and customer relations
We need information concerning you for the management of your orders and their follow-up (for example deliveries, invoices, accounting and in particular the management of Customer Spaces, the management of the loyalty program, the monitoring of customer relations such as carrying out satisfaction surveys, the management of complaints and after-sales service, the selection of customers to carry out studies, product surveys and tests.
- The personalization of our services and the messages we send you
The data concerning you allows us to improve and personalize the services we offer and the communications we send to you. For example: we can send you personalized emails or recommend products similar to those you have already bought or consulted and which correspond to your interests.
- The security of our site
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any attempt at malicious or computer intrusion or any violation of the conditions of use of our Services.
- Personalization of online advertising (targeted advertising)
We may use data that does not allow you to be identified directly (technical identifiers or socio-demographic data) to adapt the advertising that you view on our site or on those of our partners. Your data may be crossed with navigation data and other information collected during our relationships with partners, and made pseudonyms before any use, such as your age group or your sex in order to establish your user profile. and associate centers of interest from which advertisements will be served on behalf of advertising partners. For information and to manage your cookies, go to the "Cookies" page of the site.
- Customer knowledge and statistics and performance of our site
We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We perform audience measurement, for example we measure the number of page views, the number of site visits, as well as the activity of visitors to the site and their frequency of return.
What personal data is collected about me?
We collect and process your name, first name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and centers of interest, products consulted, delivery incidents, complaints. In some cases, we may collect location data for example to tell you which store is closest to you.
The compulsory or optional nature of the data is indicated to you during the collection by an asterisk. Some data is collected automatically due to your actions on the site, other information may be transmitted by partners.
We collect the information you provide to us, in particular when:
- you create your Customer Space on our site
- you place an order on our site
- you browse our site and consult products
- you are participating in a game or contest
- you contact our Customer Service
- you write a comment
- you are viewing our advertisements
What communications am I likely to receive?
- Information and newsletters
- Service emails
Following an order or as part of monitoring a contract, you will receive an email to allow you to track your order or the performance of your contract (order confirmation, information on the delivery of your package, information on the expiration of your subscription…). These service messages are necessary for the proper execution of the orders and services you have requested. The reception of this information is not linked to the choices that you would have expressed for the reception of newsletters and commercial offers. For example: you will be able to receive the information necessary for the execution and proper management of PROMOTAL service contracts from time to time (in particular information on the status of your loyalty account, expiry of your contract, etc.).
• PROMOTAL Newsletters
Following the creation of your customer area and if you did not object, you will be able to receive information and offers from PROMOTAL by electronic communication (email, sms, etc.). These newsletters allow you to keep informed of PROMOTAL news and the advantages which you can benefit from on products similar to those which you have already ordered or consulted on PROMOTAL websites. We measure the opening rate of our electronic mailings in order to best adapt them to your needs.
• Postal mail
If you have not opposed it, you can receive offers and information by mail.
• Telephone contact
If you did not object, you may be contacted by our operators to offer you offers and services related to those you have purchased.
• Product alerts
We can provide you with alerts in order to be kept informed by email of an availability or news of interest to you. These alerts allow you to be kept promptly informed of the next availability of the product that interests you.
On what legal basis and for what periods of time are my personal data processed?
The processing of your personal data is justified by different grounds (legal basis) depending on the use we make of the personal data. You will find below the legal bases and retention periods that we apply to our main processing.
Legal bases of processing
Among the applicable legal bases:
- The contract: the processing of personal data is necessary for the execution of the contract to which you have consented.
- Consent: you accept the processing of your personal data by express consent (check box, click ....). You can withdraw this consent at any time.
- Legitimate interest: PROMOTAL has a commercial interest in processing your data which is justified, balanced and does not affect your privacy. Unless otherwise specified, you can object to legitimate interest processing at any time by notifying PROMOTAL
- The law: the processing of your personal data is made compulsory by a law.
- Most of the data (for example information from your Customer Area and order history are kept as long as you are an "active" customer and for a period of 5 years from your last activity (for example purchase, connection to your Customer Area or expiry of a contract or guarantee. Your data will then be archived with restricted access for an additional period for reasons limited and authorized by law (payment, guarantee, disputes…). After this time, they will be deleted.
Who are the Recipients of my data?
Transmission of data to subcontractors
The data that we collect can be transmitted to providers (subcontractors) - to whom PROMOTAL calls for the performance of its services within the framework of the purposes mentioned above for example for the management, execution, processing , payment for your orders, as well as for marketing operations.
Sharing of data within the Eloi group, owner of PROMOTAL
The data concerning you can also be transmitted to the other subsidiary companies of the Eloi group for purposes of study and customer knowledge. To know the updated list of group entities likely to be recipients of your data, you can request it.
Sharing of data with third parties
Within the framework of our partnerships
Certain services are offered by PROMOTAL in partnership with third parties. When you subscribe via PROMOTAL to a contract from one of our partners (for example a subscription, credit or insurance contract) your data will be transmitted to the partners who provide the service.
For advertising targeting
We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without them being able to contact you. identify by name: - for advertising targeting on our site or on third-party sites (see also the cookies and advertising targeting section)
To improve our customer knowledge
You can also configure your cookie preferences in order to manage cookies directly in connection with advertising targeting from the cookie information page.
How can I express my choices regarding the use of my data?
We are actively working on improving our choice manager accessible in your Customer Area to allow you to better control the use of your data.
You can withdraw your consent or object at any time to the uses of your data described above:
- when creating your Customer Area via dedicated opposition boxes or links
- then at any time
- Online by going to your Customer Area under "My personal data"
- Via the contact form https://www.promotal.com/en/contact
- By mail to the address: PROMOTAL 22 rue de Saint-Denis de Gastines, 53500 ERNEE.
If you use the online contact form or by mail, please give us your last name, first name, e-mail and address and mention the reason for your request and / or the right you wish to exercise.
To allow us to understand your request, you can for example specify one or more of the following reasons:
- For the cessation of commercial prospecting:
"Stop email PROMOTAL"
"Stop email Partners"
- For stopping data sharing for customer knowledge purposes
"Eloi Group sharing opposition"
- For the cessation of advertising targeting
"Opposition sharing with third parties for targeted advertising"
- For the deletion of your PROMOTAL customer space
"Delete my customer space"
What are my rights with regard to the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if necessary) and define the fate of your personal data "post mortem" via the form contact or by mail: PROMOTAL establishments 22 rue de Saint-Denis de Gastines, 53500 ERNEE
In order to allow us to respond quickly, we thank you for giving us your name, surname, e-mail, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the reply should be sent to you. A response will then be sent to you within 1 month of receipt of the request.
You also have the right to lodge a complaint with the National Commission for Data Protection (CNIL), in particular on its website www.cnil.fr.
Is my data transferred outside the European Union? You are informed that data concerning you may be transmitted for the purposes of the purposes mentioned above to companies located in countries outside the European Union which have a lower level of data protection than in the European Union. Prior to the transfer outside the European Union, PROMOTAL will take all the measures and guarantees necessary to secure such transfers. Transfers outside the European Union can be carried out in particular within the framework of our following activities: customer service (call center), IT services, fraud prevention, data processing in connection with social networks (to the USA). What about personal data of minors? PROMOTAL's services are not intended for Minors consequently PROMOTAL does not process data relating specifically to minors. For example, we do not create a marketing profile in connection with minors. It is up to parents and anyone exercising parental authority to decide whether their minor child is authorized to use PROMOTAL services. What use of data in connection with Social Networks? The use of social networks and PROMOTAL services in relation to these social networks is likely to result in the collection and exchange of certain data between social networks and PROMOTAL. We invite you to consult the personal data protection policies of social networks in order to be aware of the information which is collected by social networks and which can be transmitted to PROMOTAL in connection with its sites and applications as well as the purposes of use. of your data, in particular for advertising purposes. You can configure the access and confidentiality of your data directly on social networks. PROMOTAL collects on its behalf certain information and personal data related to your activity on the pages of PROMOTAL social networks or the PROMOTAL site which use the services of social networks. This data is used for advertising purposes to improve our business relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by PROMOTAL for its own account through PROMOTAL applications, sites or services linked to social networks is governed by these conditions and the specific conditions of PROMOTAL applications. However, PROMOTAL is not responsible for the use made of your data by social networks for their own account. "Plug-ins" and social modules.