Technical Support and FAQ
Request for intervention and/or parts replacement
Refer to the user manual for the procedure.
A question? A problem? You will find information about frequently asked questions. Think to read the user manual.
In the event of a problem, before making a repair request, check the following points.
FAQ - Questions/Answers
Provide the serial number and reference to your dealer who will send you a quote for spare parts or claim under the guarantee.
If you bought your equipment on ourwebsite: Use our contact form choosing After sales request.
If you bought your equipment from a dealer: The dealer will cover the after sales support, and determine if parts need to be replaced.
Warranty 2 years, excluding upholstery for PROMOTAL products and accessories. Products Quest and Duolys purchased directly on internet benefit automatically from a 1 year warranty extension.
8 figure serial number indicated on a 5 x 4 cm label.
If you bought your equipment from a dealer: Transmit the reference and serial number to your dealer, describing the problem.
If you bought your equipment on ourwebsite: use the contact form choosing After sales request.
For efficiency reasons, we prefer that you use our contact form. You will be rapidly contacted by the appropriate department.
What are the preventive recommendations, to be checked after 1 year on a stretcher?
All preventive recommendations for your product are indicated in the user manual.
Please use the contact form indicating the reference of your article (indicated on your invoice)).
Please consult our user manuals where you will find prohibited products.